About the role 

We are currently looking for a permanent Regional Service Manager to join our team reporting directly to the Commercial Aftersales Manager. This exciting opportunity has become available due to the successful growth of the company. The role will manage and support key account customers in Northern Ireland & Scotland by handling the issues in a timely manner.

 Main Tasks and responsibilities:

• Schedule and manage meetings with key account customers independently and with third-party suppliers, ensuring process and support is provided to the key account, issues raised to be effectively managed in a timely manner from start to finish;
• Concise reporting of field aftersales issues raised, information to be disseminated to responsible parties. (Aftersales/Sales);
• Control and implement all technical queries / solutions between the U.K and responsible production sites;
• Control and manage VOR costs within SLA framework agreement;
• Co-ordinate and implement service recalls within the key accounts providing a structured approach ensuring correct repair methods are understood and followed by the engineering team;
• Increase revenue potential for downstream products and initiatives;
• Negotiate and manage goodwill issues within BYD aftersales framework for key account customers;
• Budget control for area of responsibility.

 Ideal candidate profile:

• In depth understanding of aftersales business;
• Competent grasp of the bus and commercial vehicle industry;
• Proven track record in key account management;
• Ability to plan, budget and manage operations in a highly professional manner;
• Vehicle structure, mechanical and electrical knowledge;
• Knowledge of warranty, maintenance, and repair contracts;
• Knowledge of parts process;
• Proficient in general IT applications;
• Business management qualification;
• Engineering qualification;
• Ability to work issues, initiatives, and projects through to completion within critical timescales;
• Ability to prioritise ongoing tasks and apply flexible approach;
• Willingness to travel throughout U.K and abroad where required;
• Prove your right-to-work in the U.K is essential.

 Benefits:

• Competitive salary based on experience and qualification
• 25 Days annual holiday allowance plus bank holidays
• Workplace pension
• Team building events and employee learning opportunities

 About BYD UK

BYD UK is the UK distributor of BYD Company Ltd which is a China-based company and a global leading-edge provider of green energy technologies. BYD UK offers a range of electric vehicles, including all-electric cars, all-electric buses and all-electric forklift trucks. BYD is expanding its UK operations to support a growing portfolio of electric bus projects.