We are looking for a Customer Service Specialist to be part of our After sales team, based in Hounslow BYD London Office, and will be required to travel.

Your key responsibilities will be:

• Respond to customer inquiries promptly and professionally via phone, email, chat, or in person (depending on the role).
• Effectively listen to customer concerns.
• Research and resolve customer issues efficiently, utilising company knowledge base and resources.
• Provide accurate and helpful information regarding our products or services.
• Process customer feedback.
• Document customer interactions and maintain accurate records.
• Escalate complex issues to senior representatives when necessary.
• Proactively identify and suggest solutions to improve customer satisfaction.
• Always maintain a positive and professional demeanour.
• Assist your colleagues in their roles when required and possible.
• Liaise with the workshop team to keep customers informed on progress
• Creating job cards for the workshop and engineers
• Complete daily and weekly spreadsheets.

Your profile:

• High school diploma or equivalent required.
• Minimum 1 year of experience in customer service or a related field preferred.
• Excellent communication and interpersonal skills, both written and verbal.
• Ability to build rapport and develop positive relationships with customers.
• Active listening skills and a genuine desire to help others.
• Strong problem-solving and analytical skills.
• Ability to work independently and as part of a team.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook) a plus.
• Experience with a CRM system (Customer Relationship Management) preferred.
• A positive attitude and a willingness to learn.
• Has right-to-work in the UK.

We Offer:

• Performance and experience-based competitive salary.
• Workplace pension
• 25 holidays plus bank holidays
• Department & company-wide teambuilding events.
• An exciting opportunity to lead the European transition to Zero Emissions transportation and de-carbonization of the economy.

Our Purpose is to build a zero-emission future that reconnects humanity with nature and a World of clean air. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team 🌏