About the role

The Deputy Country Manager for Croatia and Slovenia is responsible to achieve our commercial goals in their area of responsibility in accordance with BYD brand positioning and company Culture. We want to create great customer experiences and provide a best in class level of customer service to turn customers into loyal customers and ambassadors. The deputy country manager will also be the responsible to identify new business opportunities within their countries and lead the efforts to turn them into reality.

The Deputy Country Manager reports directly to the County Manager.

Key Objectives & Responsibilities:

• Achieve the commercial goals for the countries of responsibility.
• Lead & Supervise the execution of our commercial policies to create great customer experiences in all channels.
• Manage business growth in an omnichannel environment keeping always final customer in mind.
• Build a strong relation with our Dealer Partners and teamwork to achieve the agreed goals.
• Establish the commercial goals for our Dealer Partners and supervise the network, commercial funnel performance and CSAT indicators, while providing improvement plans and share best practices.
• Manage the forecast to Order process with our production planning and logistics team.
• Build and Develop the relation with key industry partners.
• Recruit, Coach and Motivate BYD country team.
• Develop Talent and actively lead Performance Improvement Plans.
• Provide relevant market insights and customer feedback and channel internally.

Key Results:

Commercial and funnel management metrics

• Sales & Delivery goals
• Funnel Conversion rates
• Productivity metrics

Customer Happiness

• NPS
• Customer ratings

Consistency

• Dealer Standards
• Processes

Management & Talent Development

• Coaching
• Performance Improvement support

Required skills, qualifications and experience

• 12+years of overall working experience with at least 3 years as deputy country manager or sales manager in automotive, technology or branded consumer goods products.

• Experience on Dealer Management.

• Customer-oriented mindset.

• Excellent people management, communication and interpersonal skills.

• Able to prioritize and work proactively with efficient time management skills.

• Resilient and open minded.

• Excellent English and local language skills (Mandarin Chinese or other European languages would be a plus).

• Thorough knowledge of commercial management software and digital tools.

• Connected with our Mission and a more sustainable future.

• Educational background in business administration or related technical field.

We offer:

• An exciting opportunity to lead European transition to Zero Emissions transportation and de-carbonization of the economy. Job in a fast growing company that represents sustainable and forward-thinking technology.
• Performance and experience based competitive remuneration, pension plan, company car.
• Team building events and employee learning opportunities.

Our Purpose is to build a zero-emission future that reconnects humanity with nature and a World of clean air. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team 🌏