About BYD

BYD is a leading, high-tech multinational company, based in Shenzhen, China. It operates in four core fields of IT, automotive, new energy, and rail transit and employs over 700,000 people worldwide. As a global pioneer in New Energy Solutions BYD is dedicated to building a zero-emission ecosystem.

BYD Europe B.V., located in Hoofddorp Netherlands, is the marketing and sales HQ of BYD Co., Ltd based in Shenzhen, China. BYD Europe B.V. offers a full line of BYD electric vehicles, including all-electric cars, all-electric buses, and all-electric forklift trucks.

About the role

The Quality Engineer-Dealer Service Evaluation, you will

• Be responsible for overseeing and assessing the service quality of dealers to achieve customer satisfaction. 
• Establish evaluation standards, collecting and analyzing data, and providing improvement recommendations to enhance dealer service levels.
• Through the doors of BYD Europe, you’ll find a passionate team working to drive creative solutions, who think and act High-tech brand in everything that we do. 

As Dealer Service Evaluation Engineer you will:

• Conduct or participate in quality evaluations of sales process to ensure meeting the brand's service standards, providing feedback on the quality status from a customer perspective.
• Highly-motivated and driven, who has a keen eye for detail when analyzing multiple data sets, You’ll possess a high level of analytical skills and be advanced in using Excel and Power BI which is essential for data analysis, forecasting and visualization. 
• Spotting trends and identifying new opportunities for development.
• You will need good observation skills whilst carrying out mystery shops. Willing to travel in EU.
  
• Perform data analysis to identify strengths and areas for improvement in service.
• Provide specific improvement suggestions according to data analysis. 
• You will be responsible for analyzing dealer service and reporting on competitor markets with a focus on store quality and sales service levels.

Your profile:

• More than 1 years of relevant work experience in quality management. Experience in service quality management or market analysis in the automotive industry is preferred.
  
• Understanding of customer service principles and best practices. Ability to address and resolve customer complaints and feedback effectively.
• Excellent data analysis skills, communication and coordination abilities, and project management skills.
• Excellent verbal and written communication skills in English, Bilingual Other Europe language( German/Spanish/Italian/French) will be a plus. This role is based in Amsterdam and will require relocation.

We offer:

• We’re passionate about providing excellent communication something you’ll be able to take ownership for. s.
• The position offers hands-on experience and the opportunity to contribute to key business decisions. 
• Plenty of career growth opportunities within a fast growing Quality team.
• Job in a fast-developing company that stands for sustainable and forward-thinking technology.
• Performance and experience based competitive remuneration, pension plan, commuting allowance, relocation allowance; visa sponsorship if applicable.
• Team building events and employee learning opportunities.

Our Purpose is to build a zero-emission future that reconnects humanity with nature and a World of clean air. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team 🌏