Responsibilities:

• Drive and develop partners’ service preparation, execution and service performance assessment, ensure annual service target and the goal achievement, steering the partner’s continuous service level improvement.
• Regional dealer regular visit, organize meeting, workshop and other activities with regional partners, review the business plan. Be responsible for the after-sales projects development, execution and assessment.
• Secure the quality of our service network by timely training, tooling and other supportive materials
• Regional customer satisfaction follow up (NPS), assist partners to close customer complaint in time, Goodwill authorization and management.
• Coordinate the spare parts deliveries in close cooperation with the Supply Chain team and steering parts service level improvement.;
• Support the regional after-market activities and service campaign implementation;

Your profile:

• 2 + years previous customer service/contact centre experience;
  
• Attention to detail.
  
• Very good written and verbal communication skills in the English and Turkish language.
  
• An effective communicator with a commitment to providing exceptional levels of customer service;
  
• Excellent verbal and written communication skills;
  
• Active listening skills;
  
• Patience and ability to remain calm under pressure;
  
• Excellent interpersonal skills;
  
• Ability to accept criticism;
  
• Good time management;
  
• Sales and persuasive skills.

We offer:

• Job in a fast-growing company and industry which represents sustainable technology;
• Performance and experience-based competitive remuneration;
• Team building events and employee learning opportunities.

Please note that position is open for candidates eligible to work in Turkey.

Our Purpose is to build a zero-emission future that reconnects humanity with nature and a World of clean air. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team 🌏