As Regional After-Sales Specialist you will:

• Drive and develop partners’ service preparation, execution and service performance assessment, ensure annual service target and the goal achievement, steering the partner’s continuous service level improvement. 
• Regional dealer regular visit, organize meeting, workshop and other activities with regional partners, review the business plan. Be responsible for the after-sales projects development, execution and assessment. 
• Secure the quality of our service network by timely training, tooling and other supportive materials.
• Regional customer satisfaction follow up (NPS), assist partners to close customer complaint in time, Goodwill authorization and management. 
• Coordinate the spare parts deliveries in close cooperation with the Supply Chain team and steering parts service level improvement. 
• Support the regional after-market activities and service campaign implementation.
  

Your profile:

• 2 + years previous customer service/contact centre experience;
• Strong attention to detail
• Proficiency in both written and verbal communication in English and Croatian, Chinese is a plus.
• An effective communicator with a commitment to providing exceptional levels of customer service;
• Excellent verbal and written communication skills;
• Active listening skills;
• Patience and the ability to stay composed under pressure；
• Strong interpersonal skills, with a focus on building positive relationships；
• Receptive to constructive feedback and open to improvement；
• Good time management;
• Sales and persuasive skills.

Our Purpose is to build a zero-emission future that reconnects humanity with nature and a World of clean air. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team 🌏