About department:

BYD Aftersales Service Center is dedicated to delivering service and repair solutions for all BYD-branded electric and hybrid vehicles. This encompasses, among other responsibilities, the development of a comprehensive after-sales service network across Europe to ensure technical support, warranty services, and spare parts supply for our customers and service partners. The primary goal of the Aftersales Service Center is to enhance customer satisfaction and foster brand loyalty.

Position Overview:

The General Assistant serves as the first point of contact for both external and internal stakeholders within the Aftersales Service Center. This role is vital in supporting Technical & Warranty Department, European Passenger Car Aftersales Service Department, Parts Inventory & Logistics Department, After-sales Commercial Section, and After-sales Training Section by coordinating, collaborating, and executing cross-departmental and cross-functional tasks. The position ensures seamless daily operations, both routine and project-based, while managing essential company assets and administrative responsibilities. Strong communication and multilingual skills are critical for this role. This role requires a proactive, resourceful, and multilingual individual who thrives in a dynamic environment and is committed to supporting three departments and two sections within the Aftersales Service Center.

Key Responsibilities:

Operational and Departmental Support: 

• Act as the primary contact for the Aftersales Service Center, addressing inquiries and facilitating communication across departments and sections.
• Provide operational and administrative support to Technical & Warranty Department, European Passenger Car Aftersales Service Department, Parts Inventory & Logistics Department, After-sales Commercial Section, and After-sales Training Section at Hoofddorp and Schiedam Office, ensuring cohesive collaboration and task execution.
• Assist in coordinating and implementing cross-departmental projects and tasks to achieve operational goals.
• Manage daily operations to ensure smooth workflows and timely task completion for both routine and project-based activities.

Asset and Facility Management:

• Oversee the management and maintenance of company assets, including office supplies, machinery, furniture, and other facilities required for operations.
• Ensure timely procurement and tracking of necessary assets to maintain operational efficiency.

Document Administration: 

• Handle the management and processing of important document signatures while maintaining confidentiality.
• Maintain accurate and organized document storage and retrieval systems.

Procurement and Vendor Management: 

• Manage the procurement of inventory and non-inventory items such as parts, tools, and booklets.
• Assist in vendor negotiations, establish purchase orders (POs), and collaborate with finance for accounts payable.
• Raise purchase requests and ensure timely approvals.

Managerial and Travel Assistance: 

• Support managers with daily working agendas and travel arrangements, including coordinating trips to other branches, offices, and the HQ of BYD.
• Organize meetings, prepare reports, and handle communication on behalf of management.

HR and Financial Assistance: 

• Provide daily assistance to managers in resolving HR and financial issues.
• Support administrative processes related to account payable, expense tracking, and compliance matters.
• Assisting Manager in the recruitment task including recruitment CV review and recruitment procedure tracking.

Required Skills and Qualifications:

Education:

• Bachelor’s (or higher) degree in business administration or a related field of administrative studies.

Skills and Experience:

• Proven experience in administrative, operational, or customer service roles, preferably within an Aftersales or service-oriented environment.
• Strong organizational and multitasking abilities with keen attention to detail.
• Exceptional communication and interpersonal skills to interact with diverse teams and external stakeholders.
• Proficiency in Microsoft Office Suite and other relevant software tools.
• Service and details oriented, willing to support the team and managers all the time.
• To be able to work in team based and individual based.
• Willingness to standby for any urgency.

Language Proficiency:

• Fluency in English and Chinese (Mandarin) is mandatory.
• Additional European language at C1 level or higher is required (e.g., German, French, Spanish, Italian, Hungarian).

Other Skills:

• Strong negotiation and procurement management skills.
• Ability to handle confidential information with professionalism and discretion.
• Flexibility and adaptability to support dynamic operations and travel coordination