The Aftersales Service Engineer is responsible for providing adequate service to our customers and Service Providers in order to maximize customer satisfaction. This includes building the best-in-class regional technical capability, standard and high efficiency technical operation.

Under the responsibility of the Technical Manager, the Service Engineer will visit dealerships to provide technical assistance. He will be able to write intervention reports in order to trace the problems identified. He is the direct technical link with the dealers.

Responsibilities:

• Provide technical support to the BYD AS Network.
• Provide technical assistance in case of critical diagnosis in field, and reports it to the NSC.
• Share the diagnosis information and give feedback to Quality department to improve the product.
• Support of the field service organization as well as the technical support departments in the elimination of complex product defects on vehicles, units and components.
• Periodic reporting and analyzing all statistic data on technical issues coming from the network.
• Analysis and evaluation of incoming technical complaints.
  Implementation of technical solutions in workshop-oriented instructions.
• Follow-up dealer network with regards to the PDI.

Required skills, qualifications and experience:

• Degree in Engineering or equivalent specializing in vehicle technology, mechanical engineering, electrical engineering with a focus on drives or master craftsman/workshop manager/master technician.
  
• Automotive background in a similar job for an OEM.
• Technical EV know-how is a plus.
• Qualified technician for HV system in motor vehicles.
• Excellent knowledge of electrical diagrams.
• Excellent knowledge of diagnosis tools.
• Class B driving license.
• Willingness to travel nationally and internationally.
• Fluent knowledge of Spanish and English is a must have, Chinese is a plus.
• Extremely organised, ability to work with parallel workstreams, and manage pressure.
• Ability to work with different departments and characters, outstanding communication skills.
• Result driven.
• Confident in working with Microsoft Office suite (Excel, PowerPoint).

We offer:

• Performance and experience based competitive remuneration.
• Department & company wide teambuilding events.
• An exciting opportunity to be part of European transition to Zero Emissions transportation and de-carbonization of the economy.

Our Purpose is to build a zero-emission future that reconnects humanity with nature and a World of clean air. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team 🌏