Location: BYD Europe - Budapest, Hungry

In the competitive landscape of Europe's automotive market, the Sales Training Department of BYD Europe commits to excellence by crafting tailored, forward-thinking training initiatives that seamlessly meld BYD's innovative spirit with Europe's diverse automotive culture. Our mission is to empower our NSCs, dealership partners, key accounts, and our dedicated internal teams with the BYD product and technology knowledge, sales skills, visions, and values of BYD. Through continuous collaboration, technological integration, and market adaptability, we strive to establish BYD as one of the excellent automotive OEMs in Europe, all while championing unparalleled customer experiences.

The Role

The EU Internal Training Specialist will play an enabling role to ensure the implementation of pan-European training programs mandated by headquarters, as well as overseeing internal training initiatives within the European region.

He/She will coordinate both internal and external resources to deliver training for the BYD Europe team on corporate culture, brand, product technology, and sales, with the aim of enhancing employee loyalty, engagement, and overall competency. In addition, he/she will support the Sales Excellence Team in the concrete implementation and execution of training programs across Europe, in order to drive training effectiveness and improve the overall customer experience.

The EU Internal Training Specialist reports directly to the Assistant Department Manager and will work as part of the EU Internal Training and L&D team.

Key Objectives & Responsibilities

• Responsible for internal training for the European team, including but not limited to onboarding training for new employees and skill enhancement training for existing staff.
• Plan, organize, and schedule EU sales and product training programs with EU dealer partners, with close cooperation with related teams
• Inform attendants (internals and Network) about training options available and completed
• Apply assessment tools to measure training effectiveness
• Track and report on training completion and outcomes
• Evaluate and make recommendations on training material and methodology
• Organize logistics for training sessions and events including venues and equipment.
• Establish and maintain relationships with external training suppliers as required
• Manage and maintain in-house training facilities and equipment

• Collaborate with Aftersales team for a consistent Customer Service approach

Key Results

Trainees Satisfaction

• NPS
• Feedback from trainees

Ability of training management

• Implementation of training programs
• Sales Productivity metrics at Dealer level

Required skills, qualifications and experience

• Bachelor’s Degree or equivalent experience required.

• Customer-oriented mindset.

• Connected with our Mission and a more sustainable future

• Minimum 1+ years’ experience in a customer focused team or organization.

• Excellent communication and interpersonal skills.

• Exceptional communication, training and facilitation skills with a naturally high impact presence

• Excellent English language skills and Mandarin Chinese, both languages are essential

• Superior written, verbal, and interpersonal communication skills.

• Capable of inspiring trust and confidence through effective communication and interpersonal skills with partners and employees at all levels of the company.

• Proven track record of being proactive and focusing on critical priorities with little or no supervision.

• Ability to travel up to 20% of the time as required.

• Ability to work independently and be self-directed.

• Thorough knowledge of commercial management software and digital tools including full Microsoft Office suite.

• Ability to partner effectively with global teams, and accommodate regional time differences.

Our mission is to Cool the Earth by 1°. Our purpose is to build a zero-emission future that reconnects humanity with nature and a world of clean air. We are looking for talent that connects with this mission and wants to create a positive impact by joining a diverse and dynamic team.