About the role

The Technical Service Engineer is responsible for providing adequate service to our customers and Service Providers in order to maximize customer satisfaction. This includes building the best-in-class regional technical capability, standard and high efficiency technical operation.

Responsibilities

• Responsible for the regional technical support in Türkiye, fast response and provision of technical solutions through service portal, remote diagnostics and onsite support;
• Conduct regular visit, meeting, workshop and other activities with the Headquarters and external partners to continuously improve regional technical capability;
• Organize and carry out onsite technical training for new product launch, level-training program and on-the-job training program in accordance with relevant stakeholders;
• Collect and report information regarding typical fault tendency, latest and critical fault, and promote instant solution of quality problems;
• Design and develop the technical notice, and typical technical repair cases;
• Conduct regional special event management, and provide timely onsite support with solutions, technical research and analysis according to stakeholder’s instructions;
• Other works assigned from line manager.

Requirements

• Bachelor degree or above, more than 2 years’ relevant experience in the Auto industry;
• Fluent in English, Chinese language capability is a plus;
• Strong cross culture communication skills and cross-function coordination ability;
• Ability to work under pressure and to strict deadlines in a dynamic environment;
• NEV Technical background is preferable;
• Able to adapt frequent travels to Europe and China.

We offer

• Job in a fast developing company which embodies sustainable and forward-thinking technology;
• Performance and experience based competitive remuneration, commuting allowance;
• Team building events and employee learning opportunities.

Our Purpose is to build a zero-emission future that reconnects humanity with nature and a World of clean air. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team 🌏