About BYD

BYD is a leading, high-tech multinational company, based in Shenzhen, China. It operates in four core fields of IT, automotive, new energy, and rail transit and employs over 220,000 people worldwide. As a global pioneer in New Energy Solutions BYD is dedicated to building a zero-emission ecosystem.

BYD Europe BV located in Schiedam, Netherlands is the marketing and sales HQ of BYD Co., Ltd based in Shenzhen, China. BYD Europe BV offers a full line of BYD electric vehicles, including all-electric cars, all-electric buses, and all-electric forklift trucks.

About the Role

This is an extremely important role, will has a directly link with customer service level and customers’ satisfaction. As a Technical Spare Parts specialist, focus on spare parts of the forklift, you will be committed to BYD forklift spare parts improvement. You will be in charge of stock checking and parts review to ensure the correctness and accuracy of the parts stock, coordinating with the HQ R&D and Parts team to have a quality control on the parts manual releasing to the market.

Location and working setup:

This is a full-time office position job to work on-site based in Schiedam, the Netherlands. Flexible or remote working is not available for this role.

Your key responsibilities will be:

• Analyze the sales history of the spare parts and generate a smart replenishment plan to the factory in China (right quantity, right time, right place)

• Do the parts stock check and return check in the Warehouse.

• Follow up with suppliers on spare parts quality issues

• Analyzing warranty part claims / improvements

• Coordinate parts identification when unknown at inbound with warehouse

• Improve the parts master database for replacement parts, main parts, smaller parts as part of a larger part

• Coordinate with R&D department to update and review parts manual and uploading in web portal.

• Giving purchasing support to the purchasing team with the replacement confirmations and other related issues

• Coordinate with the aftersales team and the sales admin team to solve the parts issues and fulfill the satisfaction of the customer

Your profile:

• You are living in Netherlands

• Experienced in resolving and following up on quality issues of spare parts, etc.

• Good communication skills, organizational and coordination abilities, and teamwork skills.

• Fluently English language – spoken and written, Chinese language skills are considered an advantage.

• Client facing experience with highly customer oriented mindset is preferable.

• Proficiency with Microsoft office and Outlook, advanced level of Excel would be a plus.

• Driving license (Class B) is preferable.

We offer:

1. A full-time position in a dynamic and growing international company.
2. 25 holidays per year.
3. A supportive manager who provides guidance and trust as you grow into your role.
4. A close-knit, collaborative team where flexibility and ownership are appreciated.
5. A chance to be the key bridge between Europe and China and playing a major role with company business development with real impact on customer satisfaction.
6. The opportunity to contribute to a global leader in electric mobility and green energy solutions.