About BYD

Our Purpose is to build a zero-emission future that reconnects humanity with nature. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team.

BYD is a leading, high-tech multinational, based in Shenzhen, China. Operates in four core fields of IT, automotive, new energy, and rail transit and employs over 300,000 people worldwide. As a global pioneer in New Energy Solutions BYD is dedicated to building a zero-emission ecosystem.

BYD Europe BV located in Hoofddorp, Netherlands. BYD Europe BV offers a full line of BYD electric vehicles, including all-electric cars, all-electric buses, and all-electric forklift trucks.

Job Description：

• Conduct quality evaluation of sales and after-sales services, providing feedback on the quality status from a customer perspective.
• Identify opportunities for improvement by benchmarking against competitors and suggesting enhancements.
• Regularly publish service quality assessment results and report them to the company.
• Accept arrangements for market service-related work.
  

Your key responsibilities will be:

• Monitor and arrange dealer service quality inspections during the sales process
  to ensure customer satisfaction, including accurate data collection, analysis, and
  proper archiving
• Participate in on-site service evaluations, consolidate findings, and maintain
  comprehensive documentation.
• Provide on-site diagnostics and professional guidance to sales staff to ensure
  compliance with service standards.
• Support the China Business Department in effectively implementing
  management requirements and aligning with corporate policies.
  
  Your profile:
  1、Completed higher education such as a Bachelor’s degree in Science, Marketing, or Engineering, or a completed technical training (Ausbildung) in a relevant field, experience in quality management is preferred.
  2、More than 1 years of relevant work experience in quality management. Experience in quality management in the automotive industry is preferred.
  
  3、Strong cross-functional collaboration and communication skills, with the ability to work effectively across departments and cultural contexts;
  4、Excellent verbal and written communication skills in English language, other European language capabilities will be a plus;
  5、Practical experience or training in service quality management, customer experience optimization, or related areas will be considered an advantage.

6、Proficiency in both English and German, with strong written and verbal communication skills;

We offer:

• Plenty of career growth opportunities within a fast-growing Quality team.

• Job in a fast-developing company that stands for sustainable and forward-thinking technology;

• Performance and experience based competitive remuneration, pension plan, commuting allowance, relocation allowance; visa sponsorship if applicable;

• Team building events and employee learning opportunities.

Employment Type - Full-time

Work Location & Mode:

• Primary location: Stuttgart, Germany
• Work mode: combination of on-site and business trip