After-Sales Quality Engineer

About BYD
BYD is a leading high-tech multinational enterprise headquartered in Shenzhen, China. Employing over 700,000 people worldwide, it operates across four core business sectors: IT, automotive, new energy, and rail transit. As a global pioneer in new energy solutions, BYD is committed to building a zero-emission ecosystem, reconnecting humanity with nature and creating a world of clean air.
BYD Europe B.V., located in Hoofddorp, the Netherlands, serves as the marketing and sales headquarters of BYD Co., Ltd. (Shenzhen). We provide a full range of BYD electric vehicles, including all-electric passenger cars, all-electric buses, and all-electric forklift trucks, dedicated to advancing green mobility across Europe.
About the Role
We are looking for a skilled After-Sales Quality Engineer to join our team. This role focuses on guiding and managing after-sales technical personnel, driving the improvement of their product analysis capabilities and management methods. You will also take the lead in following up on after-sales matters of assigned projects, providing technical support to clients, and promoting product improvement to ensure customer satisfaction and the achievement of after-sales targets.
Key Responsibilities
- Guidance and Management of After-Sales Technical Personnel
- Provide guidance and management to after-sales technical personnel, develop targeted training and improvement plans.
- Enhance the team’s product analysis capabilities and optimize their work management methods to improve overall work efficiency and professionalism.
- After-Sales Project Follow-Up and Technical Support
- Lead the follow-up of after-sales matters for assigned projects, including systematic collection and sorting of relevant after-sales data.
- Deliver on-site technical support services to clients, and handle online consultation services; track, analyze, and judge customer-raised issues, and provide feasible solutions to meet customer needs.
- Technical Communication and Analysis Conclusion Tracking
- Participate in and supervise the maintenance of technical communication between the R&D department and the after-sales service department, ensuring smooth information transmission.
- Track the output of relevant product analysis conclusions from the R&D team, and ensure that analysis results are effectively applied to after-sales problem-solving.
- Emergency Response and Customer Satisfaction Improvement
- Participate in the response and handling of after-sales emergency incidents, verify the feasibility of handling plans in a timely manner.
- Take proactive measures to prevent the escalation of incident impacts, effectively resolve customer concerns, and continuously improve customer satisfaction.
- Product Improvement Promotion and Target Achievement
- Lead the follow-up, management, and promotion of after-sales product improvement initiatives, and track the entire implementation process.
- Form a closed-loop management of after-sales problems to ensure that each issue is properly resolved; drive the achievement of established after-sales performance targets.
Your Profile
- Bachelor’s degree or above is preferred, with majors in Engineering, Electrical Engineering, Mechanical Engineering, Automotive Engineering, Management, or related fields being an advantage.
- Minimum of 5 years of work experience in quality management within the automotive industry, with a deep understanding of automotive after-sales quality control processes.
- Fluent in English, which can be used as a working language; proficiency in an additional small language (e.g., German, French, Spanish, etc.) is highly desirable.
- Willingness to travel for work as required, to provide on-site support for clients or participate in cross-regional after-sales work.
- Strong problem-solving, analytical, and communication skills; able to coordinate cross-departmental resources to promote work progress.
- Good sense of responsibility and urgency, capable of effectively responding to and handling after-sales emergencies.
We Offer
- Ample career development opportunities within a fast-growing after-sales and quality team, supporting your professional growth and advancement.
- A competitive remuneration package based on your work experience and performance, paired with a comprehensive pension plan.
- 25 annual holidays, with the option to purchase an additional 5 holidays to balance work and personal life.
- A commuting allowance when working from the office, reducing your daily travel expenses.
- Regular departmental and company-wide team-building activities to foster a collaborative and inclusive work culture.
Our Purpose
BYD’s core purpose is to build a zero-emission future that reconnects humanity with nature and creates a world of clean air. We are seeking talents who align with this mission and are eager to make a positive impact by joining our diverse and dynamic team 🌏
If you are passionate about automotive after-sales quality management and meet the above requirements, we look forward to receiving your application!
- Department
- Aftersales PC
- Locations
- Budapest
Budapest
About BYD Europe
As the first overseas subsidiary of BYD group, our main focus is to provide European customers with new energy vehicles, rechargeable batteries, solar panels, energy storage systems and other new energy products, as well as related after-sales services.