Aftersales PC
·
Istanbul
Aftersales Customer Care Specialist - Istanbul
Key Responsibilities:
- Responding to customer complaints via BYD portal, emails and calls;
- Escalating problems to the technical team or other members of the product team;
- Updating customer information in the company database;
- Providing information about new and existing products and services;
- Making sales and processing payments when necessary;
- Performing administrative tasks as assigned by the Supervisor.
Qualifications and Requirements:
- Bachelor's degree or higher.
- 5+ years of experience.
- Very good written and verbal communication skills in the English and Turkish language.
- Strong cross culture communication skills and cross-function coordination ability.
- Ability to work under pressure and to strict deadlines in a dynamic environment.
- NEV Technical background is preferable.
We offer:
- Job in a fast-growing company and industry which represents sustainable technology;
- Performance and experience-based competitive remuneration;
- Team building events and employee learning opportunities.
Please note that position is open for candidates eligible to work in Turkey.
Our Purpose is to build a zero-emission future that reconnects humanity with nature and a World of clean air. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team 🌏
- Department
- Aftersales PC
- Locations
- Istanbul
Istanbul
About BYD Europe
As the first overseas subsidiary of BYD group, our main focus is to provide European customers with new energy vehicles, rechargeable batteries, solar panels, energy storage systems and other new energy products, as well as related after-sales services.