About department:

BYD Aftersales Service Center is dedicated to delivering service and repair solutions for all BYD-branded electric and hybrid vehicles. This encompasses, among other responsibilities, the development of a comprehensive after-sales service network across Europe to ensure technical support, warranty services, and spare parts supply for our customers and service partners. The primary goal of the Aftersales Service Center is to enhance customer satisfaction and foster brand loyalty.

Job Location-Netherlands · Hoofddorp

Reporting To Aftersales Director

Operational and Departmental Support
- Act as the primary contact for the Aftersales Service Center, addressing inquiries and facilitating communication across departments and sections.
- Provide operational and administrative support to the Technical & Warranty Department, European Passenger Car Aftersales Service Department, Parts Inventory & Logistics Department, After-sales Commercial Section, and After-sales Training Section (based in Hoofddorp and Schiedam Offices). Ensure cohesive collaboration and smooth task execution across these teams.
- Assist in coordinating and implementing cross-departmental projects and tasks to achieve operational goals.
- Manage daily operations to ensure smooth workflows and timely completion of both routine and project-based activities.

Asset and Facility Management
- Oversee the management and maintenance of company assets, including office supplies, machinery, furniture, and other operational facilities.
- Ensure timely procurement and tracking of necessary assets to maintain operational efficiency.

Document Administration
- Handle the management and processing of important document signatures while maintaining strict confidentiality.
- Maintain accurate and organized document storage and retrieval systems.


Procurement and Vendor Management
- Manage the procurement of inventory and non-inventory items (e.g., parts, tools, booklets).
- Assist in vendor negotiations, create purchase orders (POs), and collaborate with the Finance team for accounts payable processes.
- Initiate purchase requests and ensure timely approvals.


Managerial and Travel Assistance
- Support managers with daily work agendas and travel arrangements, including coordinating trips to other branches, offices, and BYD Headquarters.
- Organize meetings, prepare reports, and handle communications on behalf of management.


HR and Financial Assistance
- Provide daily support to managers in resolving HR and financial issues.
- Assist with administrative processes related to accounts payable, expense tracking, and compliance matters.
- Support the manager in recruitment tasks, including CV review and recruitment process tracking.


Required Skills and Qualifications
Education
- Bachelor’s degree or higher in Business Administration or a related field of administrative studies.


Skills and Experience
- Proven experience in administrative, operational, or customer service roles, preferably within an aftersales or service-oriented environment.
- Previous experience in administrative support or secretarial roles is required.
- Strong organizational and multitasking abilities with keen attention to detail.
- Exceptional communication and interpersonal skills to interact with diverse teams and external stakeholders.
- Proficiency in the Microsoft Office Suite and other relevant software tools.
- Service-oriented and detail-focused, with a willingness to support teams and managers consistently.
- Ability to work both independently and in a team setting, with readiness to respond to urgent tasks.
- Strong negotiation and procurement management skills.
- Ability to handle confidential information with professionalism and discretion.
- Flexibility and adaptability to support dynamic operations and travel coordination.


Language Proficiency
- Mandatory: Fluency in English and Mandarin Chinese.
- Required: Proficiency in Dutch at the C1 level or higher.


We Offer
- Competitive remuneration based on performance and experience, plus a pension plan.
- 25 annual holidays, with the option to purchase 5 additional holidays.
- Commuting allowance.
- Departmental and company-wide team-building events.
- An exciting opportunity to contribute to Europe’s transition to zero-emission transportation and the decarbonization of the economy.


Our purpose is to build a zero-emission future that reconnects humanity with nature and a world of clean air. We are seeking talent who aligns with this mission and aims to create positive impact by joining our diverse and dynamic team 🌏