Location: Hungary

About the role: Customer Programs Manager is the essential link between Customers, Sales, Distributors, R&D, factory, external partners, and other related departments in the whole project phase from order to delivery. Customer Program Manager manages multiple stakeholders and projects simultaneously, collaborating with intercontinental cross-functional teams and B2B customers. At BYD, Project and program management team consists of a team in Shenzhen and in Europe and UK.

Reports to: Customer Program Manager - Truck is part of the PM department and reports to the CPM Manager.

Key responsibilities:

· Manage truck orders delivery and the trucks in stock in Europe.

· Lead the project from order to delivery in Europe and communication during several production stages, production, customer receiving, PDI and final delivery to ensure the smooth delivery of the project;

· According to request, manage overseas PDI rectification work, including coordinating PDI resources, organizing PDI workshop to deliver according to the plan, managing PDI rectification costs and other activities; lead the communication and coordination of the whole process of delivery plan;

· Provide bidding support, understanding market needs on delivery and following up market demands until closing;

· Grasp the order demand, synchronize plan with headquarters;

· Organize and plan customer satisfaction survey and problem feedback follow-up of order delivery, and assist the sales team to maintain customer relationship;

· Collect and compile major customer complaints and distribute internally for resolution;

· Be responsible for visiting customers regularly together with sales, understanding customer needs, and following up customer demands until closing;

Main duties:

· Develop a trusted, collaborative partnership with sales, customers, distributors and PDI workshops.

· Transfer in efficient way all the requests from relevant stakeholders to BYD organization.

· Plan delivery key activities involving all the relevant stakeholders internal and external (customer,distributor, PDI workshop, etc.).

· Be able to understand technical problems and solutions to be implemented to smooth communication between BYD and external stakeholders.

· Ensure all project documentation is accurate and properly uploaded into BYD system

· Project status reporting: open points tracking and risk analysis during the entire project phase

· Work under time constraints to meet specific timelines and in a high pace environment.

· High level of proactivity is mandatory; be able to anticipate the project risks and activities.

· Work independently organizing visits on site to strengthen client relationships, pre-inspection in production sites and to supervise PDIs activities in the region.

· Manage truck orders and the trucks in stock in Europe.

Requirements & competencies:

· Minimum Bachelor Degree, technical background is preferred.

· Proven track record in the transport or automotive industry; 5-year experience is a must.

· Experience in cross-cultural management, client management and conflict management, strong sense of responsibility and ownership.

· Proactive and collaborative approach to problem solving.

· Strong leadership skills and creative thinking.

· Excellent time management and organizational skills, ability to work under pressure.

· Good command of English is essential, both written and verbal.

· Able to speak, read and write in Chinese (Mandarin) is an advantage.

· Computer knowledge and proficiency, including MS Office and MS Project.

· Able to travel on a regular basis in whole Europe, and occasional travel to BYD offices in EU, BYD Hungary factory and China.

Nice to have skills, qualifications and experience:

• Relevant experience in similar B2B sectors.

• Other European language skills.

• Experience with High Tech Start-up / Electric Vehicles / Alternative Energy / Batteries.
  

Our Purpose is to build a zero-emission future that reconnects humanity with nature and a World of clean air. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team 🌏