Who We Are

BYD Group is a leading, high-tech multinational company based in Shenzhen, China. Operating in four core fields: IT, automotive, new energy, and rail transit, BYD employs over 300,000 people worldwide.

BYD Energy Storage was established in 2008. As a global pathfinder, leader and expert in battery energy storage system, BYD Energy Storage specialises in the R&D, manufacturing, marketing, service and recycling of the energy storage products. Build on the state-of-the-art battery technology, BYD Energy Storage has provided safe and reliable energy storage system solutions for hundreds of grid-scale, C&I and residential energy storage projects worldwide, covering 400+ cities, 70+countries and regions, 6 continents, including the U.K., U.S., Germany, France, Switzerland, Italy, Japan. Total global shipment volume has reached 14GWh+ (As of December 31st 2022). BYD Energy Storage will collaborate with you for a clean and sustainable future.

What You'll Be Doing

• Handle day-to-day administrative and coordination tasks for energy storage projects, including organizing incoming and outgoing customer emails, categorizing inquiries, providing appropriate responses, and liaising with relevant departments to resolve customer issues efficiently and in compliance with applicable requirements, thereby facilitating project closure.

• Collaborate with the Chief Engineer to develop supplier training materials and implement training plans. Travel internationally as required, including to Portugal, Spain, and other countries.

• Develop implementation plans for on-site service projects and execute energy storage project commissioning, grid connection, delivery acceptance, and training in accordance with project schedules. Coordinate on-site technical issues and promptly develop contingency plans to address unexpected situations.

• Document technical issues encountered on project sites and compile corresponding solutions. Consolidate after-sales technical issues and conduct data reviews and verification for energy storage projects.

• Coordinate with sales teams, customers, technical teams, and on-site personnel to discuss and resolve issues arising during project commissioning.

• Liaise with domestic project managers and cross-functional departments, including production, quality, project management, and after-sales service, to troubleshoot and resolve on-site project issues.

• Perform other duties as assigned by the supervisor.

What You Bring

Bachelor’s degree or above, with at least two years of experience in employee training and customer relationship management.

• Experience in the energy storage industry or on-site execution of large-scale engineering projects.

• Fluent in English, ability to communicate in Spanish. Mandarin is highly preferred. Proficiency in Microsoft Office and various AI-powered applications.

• Overseas work experience is preferred.

• Strong teamwork, communication, learning, analytical thinking, coordination, and organizational skills.

• Proactive, enthusiastic, and highly collaborative, with a strong sense of teamwork and the ability to perform effectively under pressure.

Why Join Us

• Competitive remuneration based on performance and experience.

• Opportunities for department and company-wide team building events.

• A chance to contribute to the transition towards zero-emission transportation and the decarbonization of the economy.

Our Purpose is to build a zero-emission future that reconnects humanity with nature and creates a world of clean air. We are looking for talented individuals who connect with this mission and want to create a positive impact by joining a diverse and dynamic team 🌏