Service Network Specialist – Europe

Department: BYD Europe – Passenger Car Aftersales

Function: Service Network Management

Location: Netherlands, European Headquarters

Reporting to: Service Network Manager

1. Position Overview

The Service Network Specialist supports the day-to-day management, standards implementation, service capability authorization, network planning analysis, and operational quality monitoring of BYD Europe's authorized aftersales service network.

Working closely with local Aftersales Managers, National Sales Companies (NSCs), importers, and relevant headquarters functions, the role coordinates service outlet onboarding, authorization, inspections, corrective actions, and network information management.

Through operational coordination, system administration, data analysis, and project follow-up, the position contributes to the consistent execution and continuous improvement of BYD Europe's service network management processes.

2. Key Responsibilities

2.1 Service Network Planning Support

• Collect and consolidate service network planning data from European markets, including vehicle parc, sales forecasts, service outlet distribution, workshop capacity, and service coverage.

• Support the development and maintenance of service network heatmaps, coverage analysis, capacity models, and network development plans.

• Assist in identifying network coverage gaps, capacity shortages, and potential requirements for new service outlets or capability upgrades.

• Monitor the progress of local network development plans and regularly update relevant reports.

2.2 Service Network Standards Implementation

• Support the implementation of BYD Europe aftersales network policies, operational standards, and management processes across European markets.

• Assist in implementing service facility standards for Service Hubs, Service Shops, Satellite Shops, and Body & Paint Centers.

• Coordinate the collection and verification of facility, equipment, staffing, and operational compliance documentation.

• Track standards implementation progress, identify gaps, and follow up on corrective actions.

2.3 Service Capability Assessment & Authorization

• Support service capability assessments and certification activities for authorized service outlets.

• Assist with authorization processes covering routine maintenance, EV diagnostics, high-voltage system repairs, traction battery repairs, ADAS, and body and paint repairs.

• Coordinate the collection and verification of personnel qualifications, training records, special tools, equipment, and safety compliance documentation.

• Track approval progress for new capabilities, upgrades, renewals, and authorization changes.

• Maintain accurate and up-to-date service capability and authorization records in SPLM.

2.4 Network Quality & Compliance Management

• Support the implementation and daily coordination of the Total Quality Check (TQC) framework across European markets.

• Coordinate planning and execution of new service outlet readiness assessments, periodic inspections, and targeted quality checks.

• Collect, consolidate, and track inspection findings, corrective action plans, and closure status.

• Maintain inspection records and supporting evidence to facilitate network quality analysis and continuous improvement.

2.5 Network Operations & Data Management

• Collect and consolidate service network operational data, including outlet numbers, service coverage, workshop capacity, and appointment lead time.

• Regularly update network performance reports, dashboards, and key performance indicators.

• Support the identification of operational gaps and follow-up of improvement initiatives.

• Ensure the accuracy, completeness, and timely maintenance of network data.

2.6 Network Processes & Systems

• Support the execution of service network recruitment, onboarding, authorization, assessment, corrective action, and exit processes.

• Assist local Aftersales teams in using SPLM and other relevant network management systems.

• Track system approval workflows and related tasks to ensure timely completion.

• Collect system-related issues and improvement suggestions and coordinate with relevant teams.

2.7 Cross-functional & Market Coordination

• Support daily coordination between BYD Europe headquarters and local Aftersales teams regarding service network management activities.

• Collaborate with Technical Support, Training, Warranty, Customer Care, Parts, and other functions to support service outlet readiness and capability development.

• Organize or support project meetings, document action items, and follow up on completion.

• Assist in preparing management reports, meeting materials, and project progress updates.

3. Qualifications & Experience

• Bachelor's degree or above in Automotive Engineering, Business Administration, Operations Management, or a related field.

• 2–4 years of relevant experience in automotive aftersales, dealer operations, service network management, or related functions.

• Basic understanding of automotive aftersales service networks, workshop operations, and dealer management processes.

• Good data management, analytical, and reporting skills.

• Proficiency in Excel and PowerPoint.

• Experience in project coordination, quality inspections, business systems, or automotive OEM operations is preferred.

• Strong organizational, communication, execution, and follow-up skills.

• Fluent English is required; additional European languages are an advantage.

• Willingness to travel within Europe when required.

4. Key Performance Indicators (KPIs)

• Accuracy and completeness of service network data.

• On-time completion of network planning data and reports.

• Timely follow-up of service outlet onboarding and authorization processes.

• Completeness of service capability assessment and authorization documentation.

• TQC inspection follow-up and corrective action closure rate.

• Timeliness of SPLM system information updates.

• On-time completion of assigned project action items.

5. Key Competencies

• Strong organizational and execution skills.

• Data analysis and reporting capabilities.

• Business process and system management skills.

• Attention to detail and issue-tracking capabilities.

• Cross-cultural communication and teamwork.

• Proactive attitude, accountability, and continuous improvement mindset.