The RSA Coordinator supports the roadside assistance activities by ensuring smooth daily handling of cases, accurate communication with service providers, and proper follow-up of customer requests. The role focuses on operational coordination, data accuracy, and supporting the RSA Manager in routine monitoring and reporting tasks to maintain service quality.

Key Responsibilities

1. Operational Support

Assist in the daily coordination of roadside assistance requests by following established procedures and ensuring timely communication between customers, service providers, and internal teams. Maintain and update operational documentation and ensure correct application of existing processes.

2. Service Provider Follow-up

Follow up with service providers regarding ongoing cases, response times, and completion of services. Escalate performance issues to the markets & RSA Manager when necessary.

3. Customer Case Handling

Support the resolution of roadside assistance cases by tracking requests from opening to closure. Ensure accurate case documentation and proper information flow between stakeholders.

4. Reporting and Data Accuracy

Prepare regular KPI reports using available data and ensure information received from markets and providers is correctly recorded in internal systems. Highlight data inconsistencies and report them for correction.

5. Training Support

Assist in preparing training materials and documentation for service providers and internal teams. Support training sessions when required.

6. Administrative and Financial Follow-up

Assist in checking invoices, billing information, and service records to ensure alignment with internal guidelines.

7. Tools and Systems

Use internal systems to track cases, update information, and extract data for reporting purposes.

8. Compliance

Ensure daily activities follow existing legal, safety, and operational guidelines.

9. Continuous Improvement

Provide operational support to improve the efficiency of existing processes through feedback and observations from daily activities.

Profile

· Experience in roadside assistance, customer service or operational coordination

· Good organizational and follow-up skills

· Ability to work with data and reports

· Strong communication skills in English

· Ability to follow processes and procedures accurately

· Experience with service providers or automotive services is a plus

· A bachelor’s degree in business management, customer service or a related field is preferred