Main responsibilities:

•  Drive and develop partners’ service preparation, execution and service performance assessment, establish annual service target and ensure the goal achievement, steering the partner’s continuous service level improvement.
• Coordinate with legal and commercial team to sign After-sales agreement if new distributors are appointed. 
• Regional regular visit, organize meeting, workshop and other activities with regional partners, review the business plan. Be responsible for the after-sales projects development, execution and assessment.
• Secure the quality of our service network by timely training, tooling and other supportive materials. 
• Regional customer satisfaction management (NPS), assist partners to close customer complaint in time, Goodwill authorization and management.
• Investigate and collect Market information and cooperate with HQ for business plan and strategy. 
• Coordinate with Customer Service team to achieve customer satisfaction goals.
• Coordinate the spare parts deliveries in close cooperation with the Supply Chain team and steering parts service level improvement.
• Coordinate the after-market activities and service campaign implementation.
  Introduce BYD Aftersales Service IT system/ platform such as DMS, LMS, TIS, to regional dealership and its authorized service network, ensure those system/ platform to be deployed in each terminal service shop.
  
  

Main requirements:

• Bachelor or master's degree plus working and thinking level, acquired by
  education or work experience.
• Experienced as After Sales Manager within an OEM environment
  (mobility, preferably automotive).
• Proven leadership skills; at least 5 years managerial experience is
  required.
• Affinity with electric mobility.
• Willing to travel on a frequent basis within the territory and abroad
  (including potential trips to China), indication 25% of your time.
• Strong communication and negotiation skills and excellent knowledge
  of English and Polish(native speaker) language skills. Chinese is a plus.
• Customer service , Automobile related working experience.
• Affinity with electric mobility

We Offer:

• Performance and experience-based competitive remuneration. 
• An exciting opportunity to lead the European transition to Zero Emissions transportation and de-carbonization of the economy.
  

Please, submit your CV in English 

Our Purpose is to build a zero-emission future that reconnects humanity with nature and a World of clean air. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team 🌏