Job responsibilities:

1. System monitoring and alarm management:

• Implement and optimize the monitoring of key systems such as DMS, WMS, TIS, SAP, etc. to ensure smooth operation of the system at any point of time.
• Configure and manage the alarm mechanism to ensure that system anomalies can be detected and responded to in a timely manner. 

2. Troubleshooting and Response:

• Responsible for rapid investigation and recovery of system failures to minimize the impact on business.
• Analyze and record the causes of failures, and continuously improve operation and maintenance processes and preventive measures.

3. Performance optimization and system tuning:

• Evaluate and optimize system performance, including database query optimization, application server tuning, resource utilization improvement, etc.
• Regularly conduct system health checks to identify and eliminate potential performance bottlenecks.

4. Automated Operation and Maintenance:

• Develop and maintain automated operation and maintenance tools and scripts to improve work efficiency and reduce human errors.
• Automate system deployment, expansion and management.

5. System Deployment and Versioning:

• Participate in and responsible for software version deployment, upgrade and rollback to ensure the stability and reliability of system version update.
• Maintain CI/CD pipeline and optimize code release process.

6. Log Management and Data Analysis:

• Implement and maintain a centralized log management system to collect, analyze and monitor system logs.
• Analyze system operation based on log data, identify potential problems and solve them.

7. Security and Compliance Management:

• Implement and maintain system security policies to ensure the system meets company and industry security standards and compliance requirements.
• Work with the security team to conduct regular security audits and vulnerability remediation.

8. Documentation and Knowledge Sharing:

• Write and update operation and maintenance documents, including system architecture diagrams, operation and maintenance manuals, and emergency plans.
• Share experiences and best practices within and across departments to enhance the overall technical capability of the team.

9. Resource Management and Capacity Planning:

• Monitor system resource utilization and perform capacity planning to ensure the system can accommodate future growth.
• Participate in IT budget formulation and execution to optimize resource allocation and control operating costs.

10. Cross-sector collaboration:

• Collaborate closely with development teams and business departments, participate in system design and review, and ensure the maintainability and scalability of system architecture.
• Provide operation and maintenance support and technical guidance to other technical teams and business users.
  

Qualification and requirements:

• Bachelor degree or above, with background in Computer Science, Information Technology or related field, fluent English and mandarin speaking, other European language is a plus.
• At least 5 years of relevant working experience, with experience in operation and maintenance of DMS, WMS, TIS or SAP system is preferred.
• Proficient in Linux/Unix system, network configuration and optimization, database management (e.g. Oracle, MySQL, etc.).
• Experience with automated O&M tools (e.g. Ansible, Terraform, Jenkins, etc.).
• Familiarity with cloud computing platforms (e.g. AWS, Azure, GCP) and containerization technologies (e.g. Docker, Kubernetes).
• Excellent problem solving skills, able to respond and troubleshoot quickly in a high pressure environment.
• Good communication and coordination skills with teamwork spirit.
• ITIL certification or other relevant OPS certifications preferred.
  

We offer:

• Performance and experience-based competitive remuneration, pension plan.
• 25 holidays + option to purchase 5 extra holidays.
• Commuting allowance.
• Department & company-wide teambuilding events.
• An exciting opportunity to lead the European transition to Zero Emissions transportation and de-carbonization of the economy.
  
  

Our Purpose is to build a zero-emission future that reconnects humanity with nature and a World of clean air. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team 🌏