We are looking for a After-Sales Assistant to be part of our After sales team, based in Hounslow BYD London Office.

Your key responsibilities will be:

• Assist in handling various daily tasks of the UK after-sales team.
• Assist in the daily shipment of spare parts to ensure timely delivery to project sites.
• Support project managers in resolving on-site issues.
• Assist in arranging and managing business travel for the after-sales team, including transportation and accommodation.
• Submit and manage internal processes required by the company in daily work.
• Identify and maintain local service provider resources in the UK.
• Book third-party training courses to ensure continuous skill improvement for the team.
• Assist with onboarding new employees, including training and related procedures.
• Manage after-sales engineers' vehicles, including maintenance, servicing, and usage records.
• Check and record engineers' overtime to ensure reasonable work arrangements.
• Work in the office, supporting the team's daily operations and other administrative tasks.
• Perform other duties as assigned.

Your profile:

• Associate degree or above in any field.
• Minimum 1-2 years of relevant work experience; familiarity with after-sales service processes is preferred.
• Proficient in English, both written and spoken, able to communicate seamlessly with the local team and customers.
• Strong communication skills, able to interact effectively with personnel at all levels.
• Proficient in using office software (e.g., Microsoft Office suite).
• Excellent organizational and coordination skills, able to handle multiple tasks efficiently.
  
• Detail-oriented and responsible, with a strong attention to detail.
  
• Team player, capable of adapting to a multicultural work environment.
• Problem-solving skills, able to work effectively under pressure.
• Basic knowledge of financial management is an advantage.
• Has right-to-work in the UK.

We offer:

• Performance and experience based competitive remuneration, pension plan.
• 25 holidays + 8 bank holidays
• Department & company wide teambuilding events.
• On-site free parking.

About BYD UK and BYD Energy Storage

BYD UK is the UK distributor of BYD Company Ltd which is a China-based company and a global leading-edge provider of green energy technologies. BYD UK offers a range of Energy Storage Systems.

BYD UK is the UK distributor of BYD Company Ltd which is a China-based company and a global leading-edge provider of green energy technologies. Our Purpose is to build a zero-emission future that reconnects humanity with nature and a World of clean air. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team.