About the Role

As an Aftersales Engineer, you will play a crucial role in ensuring customer satisfaction and maintaining the high quality of our forklift products. You will be the main point of contact for after-sales services, handling customer inquiries, complaints, and warranty cases. Your technical expertise will be essential in diagnosing and troubleshooting issues, planning site visits, and providing effective solutions to maintain commercial efficiency and customer satisfaction.

Your key responsibilities will be:

• After-sales customer service and communications.
• Handling of complaints and warranty cases.
• Planning site visits and attending customer sites in order to carry out, repair forklift with a view to commercial efficiency and viability and customer satisfaction.
• Developing and building strong links with customers
• Provide after-sale support for forklift products, ensure customer’s satisfaction
• Diagnose and trouble shoot technical issues with forklift, provide effective solution and give the service report to the manager
• Collaborate with the sales team to address customer’s concerns and provide technical support
• Give regular training to the dealer about our forklift product

Your profile:

• Experience in mechanical and electric engineering.
• Effective planning and organizational skills.
• Able to work on your own initiative.
• Excellent communication skills in Spanish & English

We offer:

• Plenty of career growth opportunities within a fast growing Quality team.

• Job in a fast-developing company that stands for sustainable and forward-thinking technology;

• Performance and experience based competitive remuneration, pension plan, commuting allowance, relocation allowance; visa sponsorship if applicable;

• Team building events and employee learning opportunities.

About BYD

BYD is a leading, high-tech multinational company, based in Shenzhen, China. It operates in four core fields of IT, automotive, new energy, and rail transit and employs over 220,000 people worldwide. As a global pioneer in New Energy Solutions BYD is dedicated to building a zero-emission ecosystem.

BYD Europe BV located in Schiedam, Netherlands is the marketing and sales HQ of BYD Co., Ltd based in Shenzhen, China. BYD Europe BV offers a full line of BYD electric vehicles, including all-electric cars, all-electric buses, and all-electric forklift trucks.

Our Purpose is to build a zero-emission future that reconnects humanity with nature and a World of clean air. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team 🌏