About the role

BYD UK is seeking for a dynamic and experienced Head of Aftersales to join our passenger car team at BYD UK. The successful candidate will be responsible for developing and implementing strategies to enhance customer satisfaction, improve service quality, and drive growth in our aftersales business.

Main responsibilities:

• Develop and implement comprehensive aftersales strategies aligned with BYD's global vision and UK market needs
• Lead the development and implementation of UK-specific passenger car aftersales policies and procedures
  
• Establish, manage, and grow the BYD retailer network in the UK, ensuring high standards of service and customer satisfaction
• Oversee and develop the trade parts business, including strategy, pricing, and distribution
  
• Establish and manage BYD's body shop network and policies in the UK
• Lead and develop a team of area managers responsible for different aspects of aftersales operations (e.g., service, parts, warranty)
• Manage the warranty team, developing processes and policies to ensure efficient claim handling and cost control
• Oversee all aspects of aftersales operations, including service, parts, and customer support
• Drive continuous improvement in customer satisfaction metrics and aftersales performance indicators
• Collaborate with other departments (Sales, Marketing, Product) to ensure seamless customer experience
• Analyze market trends and competitor activities to identify growth opportunities
• Develop and manage budgets for the aftersales department
• Ensure compliance with UK regulations and BYD global standards
• Implement and oversee training programs for technicians, service staff, and retailer personnel
• Establish and maintain strong relationships with retailers, fleet customers, and other key stakeholders

Ideal candidate profile:

• Bachelor or master's degree in Business, Engineering, or related field.
• Minimum 8 years of experience in automotive aftersales (OEM), with at least 5 years in a senior management role.
• Proven track record in developing and implementing successful aftersales strategies in the UK market
• Strong understanding of the UK automotive market, particularly in electric vehicles
• Experience in managing and developing retailer networks and trade parts businesses
• Knowledge of body shop operations and management
• Excellent leadership and team management skills, with experience in managing diverse teams
• Outstanding communication and interpersonal skills
• Analytical mindset with strong problem-solving abilities
• Proficiency in data analysis and financial management
• Experience with CRM systems and digital tools for aftersales management

About BYD UK

BYD UK is the UK distributor of BYD Company Ltd which is a China-based company and a global leading-edge provider of green energy technologies. BYD UK offers a range of electric vehicles, including all-electric cars, all-electric buses and all-electric forklift trucks.

About BYD Group

Established in February 1995, BYD Group is a leading multi-sector high-tech company focused on the innovation and development in automobiles, rail transit, renewable energy, and electronics.

Committed to fulfilling a better life through technological innovations, BYD Group leverages a powerful network of over 40 subsidiaries and 700,000 employees worldwide in over 400 cities of 79 countries, actively drive the implementation of comprehensive zero-emission and emission reduction solutions. In 2023, BYD Auto sold 3.02 million NEV (BEV+PHEV) globally, maintaining its position as the world leader in NEV sales.

BYD Group upholds the values of innovation, pragmatism, passion, and competition, dedicating itself to technological empowerment throughout the entire process of renewable energy acquisition, storage, and application, contributing to the goal of the sustainable future development for all humanity.

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