About BYD

Our Purpose is to build a zero-emission future that reconnects humanity with nature. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team.

BYD is a leading, high-tech multinational, based in Shenzhen, China. Operates in four core fields of IT, automotive, new energy, and rail transit and employs over 300,000 people worldwide. As a global pioneer in New Energy Solutions BYD is dedicated to building a zero-emission ecosystem.

BYD Europe BV located in Hoofddorp, Netherlands. BYD Europe BV offers a full line of BYD electric vehicles, including all-electric cars, all-electric buses, and all-electric forklift trucks.

工作地点：办公室坐班  Location: Office-based

现诚聘一名中文母语水平的 IT 技术支持专员，加入位于英国伦敦地区乌克斯布里奇的比亚迪英国办公室团队。该职位负责比亚迪英国汽车业务 IT 基础设施的部署与维护，为集团计算机基础设施及各类软件系统提供并维护系统支持服务与管理工作。 

We are currently looking for a Chinese-speaking IT Support Technician to join our team based in BYD UK Office, Uxbridge, London area. The role is responsible for the implementation and maintenance of the IT infrastructure of the BYD UK Auto business, and providing and maintaining system support services & administration for the group's computer infrastructure and various software & systems.

主要工作职责/Responsibilities

工作职责包括但不限于以下内容：

Responsibilities may include, but are not limited to, the following:

• 配合总部 IT 团队，开展 IT 网络、服务器及基础设施的规划、部署、升级、优化与改造工作； Cooperating with the HQ IT team to carry out the planning, implementation, upgrading, optimization and transformation of the IT network/server/infrastructure;
• 诊断并解决软硬件故障问题；  Diagnosing and troubleshooting software and hardware issues;
• 管理 IT 资产清单，涵盖硬件设备、软件许可证及保修信息；Management of the IT inventory, including hardware items as well as software licenses and warranties;
• 协同总部 IT 团队落实网络安全相关工作； Cooperating with the HQ IT team to implement network security;
• 高效响应 IT 支持需求，通过与总部 IT 团队协作提供解决方案； Efficiently and effectively responding to requests for IT support and providing solutions by cooperating with the HQ IT team;
• 作为公司内部 IT 支持的第一对接人； Serving as the first point of contact for IT support within the organization;
• 为员工准备电脑、笔记本等 IT 设备，并管理办公用计算机及其他 IT 设备； Preparing computers/laptops and other IT equipment for employees, and managing computers and other IT office equipment;
• 完成其他相关工作及临时交办的任务。 Other related activities and contingent assignments.

任职要求与技能 / Skills and Requirements

• 计算机科学或 IT 相关专业学士学位； Bachelor`s degree in computer science or IT-related majors;
• 优先考虑具备 3 年及以上 IT 或网络相关工作经验者； Preferably 3 years of IT/network-related work experience;
• 持有思科 CCNA、思科 CCNP 认证或 ITIL 认证者将更具优势； Cisco CCNA, Cisco CCNP or ITIL certifications advantageous;
• 英语语言能力流利； Fluent English language skills;
• 必须具备中文沟通能力（母语或接近母语水平）； Chinese speaking is essential (native or near-native proficiency);
• 优秀的沟通能力与组织协调能力；Excellent communication and organization skills;
• 具备独立解决问题及决策的能力；Independent problem-solving and decision making skills;
• 拥有在英国合法工作的资格。Eligible to work in the UK.