Key Responsibilities:

• Drive and develop partners’ service preparation, execution and service performance assessment, establish annual service target and ensure the goal achievement, steering the partner’s continuous service level improvement.
• Coordinate with legal and commercial team to sign After-sales agreement.
• Regional regular visit, organize meeting, workshop and other activities with regional partners, review the business plan. Be responsible for the after-sales projects development, execution and assessment.
• Secure the quality of our service network by timely training, tooling and other supportive materials.
• Regional customer satisfaction management (NPS), assist partners to close customer complaint in time, Goodwill authorization and management.
• Investigate and collect Market information and cooperate with HQ for business plan and strategy.
• Coordinate with Customer Service team to achieve customer satisfaction goals.
• Coordinate the spare parts deliveries in close cooperation with the Supply Chain team and steering parts service level improvement.
• Coordinate the after-market activities and service campaign implementation.
• Introduce BYD Aftersales Service IT system/platform such as DMS, LMS, TIS, to regional dealership and its authorized service network, ensure those system/ platform to be deployed in each terminal service shop.

We offer:

• Job in a fast-growing company and industry which represents sustainable technology;
• Performance and experience-based competitive remuneration;
• Team building events and employee learning opportunities.
  

Please note that position is open for candidates eligible to work in Turkey.

Our Purpose is to build a zero-emission future that reconnects humanity with nature and a World of clean air. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team 🌏