Position Overview

The Operations Management Specialist – European Spare Parts is responsible for coordinating and supporting spare parts operations management across European markets, with a focus on operational risk management, KPI and data management, commercial policy, and process improvement.

Working closely with European markets, regional teams, and headquarters, this role uses data-driven insights and cross-functional collaboration to identify operational risks, improve management mechanisms, and continuously enhance spare parts availability and operational efficiency across Europe.

Key Responsibilities

1. Spare Parts Risk Management

• Coordinate and consolidate spare parts operational issues and requirements across European markets.

• Identify and analyze potential supply and operational risks, and work closely with European and headquarters spare parts teams to drive issue resolution and corrective actions.

• Monitor key operational risks and follow up on improvement actions to continuously enhance spare parts supply reliability across European markets.

2. KPI & Data Management

• Develop, monitor, analyze, and continuously optimize key performance indicators (KPIs) for European spare parts operations.

• Establish and improve operational reporting, dashboards, and performance management mechanisms to provide data-driven insights for business and management decision-making.

• Drive standardization of spare parts data definitions and reporting practices across European markets, ensuring data accuracy, timeliness, consistency, and visibility.

3. Spare Parts Commercial Policy Management

• Support the development and continuous optimization of spare parts commercial policies for European dealers and service networks, including rebate schemes, performance assessment, and incentive mechanisms.

• Monitor policy implementation and business performance across markets, and recommend improvements based on operational data and market feedback.

• Collaborate with relevant stakeholders to ensure effective implementation and alignment of commercial policies across European markets.

4. Operations Management & Process Improvement

• Identify process gaps, efficiency issues, and cross-functional challenges within European spare parts operations.

• Coordinate cross-market and cross-functional improvement initiatives and drive actions through to implementation.

• Continuously improve operational processes, management mechanisms, and working standards to enhance overall operational efficiency and service performance.

Qualifications & Experience

• Bachelor's degree or above, preferably in Automotive, Supply Chain Management, Logistics, Business Administration, Operations Management, or a related field.

• 3+ years of relevant experience in automotive aftersales, spare parts operations, supply chain, logistics, operations management, or a related field.

• Good understanding of automotive aftersales and spare parts operations, including parts ordering, inventory management, order fulfilment, logistics, and dealer operations.

• Strong analytical and data management skills, with proficiency in Microsoft Excel; experience with Power BI, SQL, or other data analytics tools is preferred.

• Strong cross-functional communication, stakeholder management, project management, and problem-solving skills, with the ability to coordinate multiple parties and drive actions to completion.

• Ability to work effectively in an international and multicultural environment and collaborate across countries, functions, and organizational levels.

• Professional working proficiency in both English and Chinese; additional European language skills are a plus.

• Previous experience with an automotive OEM, importer, dealer group, or automotive aftersales organization is preferred.

Location: Hungary Budapest
Type of Employment: Full-time