Spare Parts Specialist - BYD & Denza BeLux

Brussels, Belgium | Full time | Aftersales

BYD is scaling fast across Europe, and our dealer network needs someone who can keep parts, orders and claims moving without missing a beat. As Spare Parts Specialist, you own the entire order-to-invoice process end to end and become the person dealers turn to when they need answers, fast. You sit at the crossroads of Customer Care, Parts, Logistics and Planning, working with teams across Europe and China to keep the whole operation running smoothly.

Your responsibilities

• Take full ownership of the order-to-invoice process across the dealer network.

• Be the dealers’ first call for order placement, order management and claim resolution.

• Match partners to the right products and solutions, quickly and accurately.

• Work shoulder-to-shoulder with Customer Care, Parts, Logistics and Planning across Europe and China.

• Turn customer satisfaction into a habit through proactive support and sharp problem solving.

• Provide management with the reporting and insights they need to make the right calls.

• Push continuous improvement forward and join ad hoc projects when it counts.

Your profile

• 5+ years of experience in parts, accessories, product management or a similar operational role.

• Experience within an importer, OEM, automotive or e-mobility environment is highly valued.

• Bachelor’s degree in Engineering, Technical Studies, Business or a related field.

• Strong organizational and communication skills, with the ability to work across different cultures and markets.

• A proactive mindset with a passion for learning, problem solving and continuous improvement.

• Fluency in Dutch, French and English, both written and spoken.

• Advanced Microsoft Office skills, particularly Excel and PowerPoint.

• Valid driver’s license.

Our offer

• Long-term contract

• Attractive salary with individual and company bonus

• Meal & Eco-vouchers

• Full-time position, 40h/week with 12 RTT days per year

• Group and hospitalization insurance

• Real opportunities for growth and evolution

• Recently renovated office, easily accessible, in Watermael-Boitsfort

• And the chance to work for BYD!

About BYD

Our Purpose is to build a zero-emission future that reconnects humanity with nature. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team.

BYD is a leading, high-tech multinational, based in Shenzhen, China. Operates in four core fields of IT, automotive, new energy, and rail transit and employs over 300,000 people worldwide. As a global pioneer in New Energy Solutions BYD is dedicated to building a zero-emission ecosystem.

BYD BeLux located in Brussel, Belgium. BYD offers a full line of BYD electric vehicles, including all-electric cars, all-electric buses, and all-electric forklift trucks.

About DENZA

DENZA is BYD Group's premium brand for electric and plug-in hybrid vehicles, founded in 2010 and now entering Europe. In Belgium and Luxembourg, we are building a premium brand, a high-quality retail network and a customer experience that lives up to one of Europe's most demanding markets.